You will receive a reminder for your upcoming EMI repayment through the Mahila Money app and via our SMS, WhatsApp, and email channels.

The due date will be specified in the communication sent to you. If you pay your loan EMI through a link, we suggest paying it as soon as you receive it to pay on time. This will help you avoid any late payment charges or penalties. If you have set up NACH (National Automated Clearing House) payments, the loan EMI amount will be automatically deducted from your bank account on the fifth of every month. This means you don't have to worry about missing a payment if there is enough money in your bank account on that day.

Yes, if you don't pay your EMI on time, you will be charged a late fee, and it will also affect your credit score. Other regulatory and legal consequences may also follow.

After you've made your EMI payment, you will receive a confirmation message within 24 hours, and the Mahila Money app will also show that your payment has been processed.

If you cannot make your EMI payment, don't hesitate to contact our Mahila Success team via Email at customercare@mahila.money or Phone at 080-95171600. We're here to assist you and provide help with your payment.

To access your loan statement, you can contact our Mahila Success team through Email at customercare@mahila.money or by Phone at 080-95171600. We'll be happy to assist you with your statement request.

When you pay off your loan in full before its due date, it's called loan foreclosure. This can be a good idea as it can help you become debt-free sooner and save money on interest charges. However, some lenders may charge a fee for loan foreclosure, and the exact amount can vary depending on how long you've had the loan. So, reading your loan agreement carefully and considering any foreclosure charges before paying off your loan early is essential.

If you have opted for NACH (National Automated Clearing House) for loan repayment, changing your bank account details is possible. However, it's important to remember that any changes should be made for a valid reason.

NACH bounce charges refer to the fees a bank may charge when a National Automated Clearing House (NACH) transaction is unsuccessful due to insufficient funds or incorrect information. Simply put, if there is insufficient money in your account or you provide incorrect details for an automated payment, your bank may charge you a fee for the failed transaction. To avoid NACH bounce charges, it's essential to maintain a sufficient balance in your account by the 4th of every month, especially if you have set up NACH for loan repayment.

If you don't pay your EMI on time, you will be charged a late fee, affecting your credit score. This could make it difficult for you to get approval for another loan in the future. Other regulatory and legal consequences may also follow.

If you've arranged for your EMI to be automatically deducted from your bank account through E-NACH, it's essential to ensure you have enough money in your account before the 5th of each month. This is because the EMI amount will automatically be deducted from your account that day. If there isn't enough money in your account, the payment might bounce, and you could end up paying late fees or penalties. It's a good idea to keep track of your account balance and ensure that you have enough balance in your bank account before the due date.

Mahila Money loan users can make EMI payments through different modes, including debit cards, UPI, or net banking.

Auto-debit is a safe way to make recurring payments. It allows you to schedule payments automatically deducted from your account on a set date. You don't have to worry about sharing your account details with anyone else because it's only between your bank and you.

You will receive a reminder for your EMI payment through SMS, WhatsApp, email, or phone call before the 5th of every month.

You can apply for a loan through our app or website. Fill out the loan application form and submit the required documents. Our Mahila Money support team will get in touch to assist you.

Currently, we offer loans for business up to INR 25,00,000.

We are currently offering up to 25% reduced interest rate.

Your loan EMI is due on the 5th day of every month. Our team will notify you of the due date, and you can find the repayment link for your EMIs in your profile section. Additionally, we will send the repayment link to your WhatsApp number, and you'll also receive an in-app push notification for your convenience.

You can repay your loan using the repayment link shared with you. You can make the payment via UPI, wallet, debit card or net banking. You also have the option of setting up eNACH - an auto-debit facility that will deduct the amount directly from the bank account as provided by you on the 5th of every month.

Yes, you can close an ongoing loan only after completing at least half of the loan's tenure. However, there will be additional charges for closing the loan early, which may change from time to time. If you want to know the exact details of these charges, contact us at customercare@mahila.money

You have to pay off your first loan to get a second loan. But if you've paid at least 60% of the first loan and haven't missed any payments, you might be able to get another loan on top of the first one, called a "top-up" loan. This will be evaluated on a case-by-case basis.

Upon loan approval, our team will ask you for your preferred mode of repayment between paying yourself through a payment link or by setting up eNACH.

If you choose the repayment link, our team will make your link available to you through your profile section 14 days before your due date. If you choose eNACH, our team will help you set up the feature by net banking or debit card.

There are two ways to make your repayment - one is through a payment link, and the other is by setting up eNACH.
If you pay via the payment link, you can use different ways to pay, such as a UPI wallet, debit card, or net banking. You must pay before the 5th of every month using these modes.

For eNACH, the money will be automatically deducted from the bank account that you have chosen while setting up the process. The due date for payment is also the 5th of every month. If, for any reason, the payment is not successful, you have until the 10th of the month to make the payment, along with some late fees and NACH bounce charges.
If you wish to set up eNACH now, don't hesitate to contact our Mahila Success team at customercare@mahila.money.

You can submit your loan application form with accepted proof of income such as ITR, GST returns or salary slips. Make sure to also upload your latest six months bank statement while filling the application. When our team calls you, they will ask you questions to understand your financial needs and upcoming plans. They will suggest documents that can help us validate your ability to repay the loan.

A credit score is a number that shows lenders how responsible you are with money. You may not have a credit score if you've never borrowed money or used a credit card before. Your credit score ranges from 300 to 900 based on your past financial behaviour, such as paying back loans or credit card bills on time. The higher your score, the more reliable you seem to lenders, making it easier to get approved for loans. A good credit score (closer to 900) means you're good at managing your finances, and that's a positive thing if you want to borrow money in the future.

If your loan with Mahila Money is approved, it can improve your score depending on your repayment behaviour. If you make payments on time, your credit score will improve. But if you make late or miss payments, your credit score will decrease. It's essential to make your loan payments on time to improve your credit score.

Mahila Money is the facilitator, helping you get quick and easy loan access from our lending partner(s). The lender will be one of our lending partners.

We work with established lending partner(s), one of whom sanctions the loan to you.

The EMI paid by you is credited into the lending partner's account.

Our lending partners are government-regulated entities and are permitted to extend credit to users. Therefore, in accordance with the regulations, they may keep you informed regarding your loans.Mahila Money works very closely with its lending partner(s), and in case of any issue faced by any communication received that you don't understand, please feel free to write to us at customercare@mahila.money.

No, you do not have to download any other app. All the information is available for you to see on the Mahila Money app. In case you would like any further details, you may write to us at customercare@mahila.money

Your loan amount will be credited within 48 hours, subject to our lending partner's policies and completion of the process at the user end.

KYC, or 'Know Your Customer,' is a process mandated under a regulation that financial institutions use to ensure they know who their customers are and prevent fraud. To complete the KYC process, you must provide identity proof documents like a PAN card, AADHAR card, and a recent photograph of yourself. This helps verify that you are who you say you are and ensures that someone else does not use your personal information for fraudulent purposes. It's a way to keep your money safe and protect you from financial scams.

Mahila Money is committed to helping women achieve financial independence. If you don't have a savings account with any bank, we suggest opening one with a bank of your choice.
Here are some easy steps to open a bank account:

1. Choose a bank that suits your needs.
2. Collect required documents such as ID proof, address proof, and a passport-sized photograph.
3. Visit the bank branch with these documents.
4. Fill out the account opening form provided by the bank.
5. Submit the form along with the required documents.
6. Make the initial deposit to activate the account.

That's it, and you're ready to #JiyoApneDumPe! After completing these steps, you should have a bank account. You can use this account to save money, make transactions, and build your financial future.

To be eligible for a loan, you must meet the following criteria:

1. You must be a resident of India
2. You must be older than 18 years of age
3. You must have your bank account or must be the primary holder in a joint bank account

In addition to these eligibility criteria, your loan application will also be evaluated based on factors like the purpose of the loan, your current financial situation, your ability to repay the loan, and your past payment history.

Currently, we only offer loans for business up to INR 25,00,000. You may, however, write to us at customercare@mahila.money if you wish to avail a loan of a higher amount.

The current loan tenure is up to five years, depending on the loan amount.

The current interest rate is up to 25% per annum reducing. A comprehensive, only indicative EMI for different loan amounts is as given below:

1. Loan Amount: INR 1,00,000
2. Tenure: 18 months
3. Interest Rate* (APR): 25% per annum (Reducing rate)
4. Processing Fees (excl. GST): INR 2,000
5. Monthly Repayment Amount: INR 6,719
6. Total Interest Payable: INR 20,945
7. Total Amount Payable: INR 1,20,945 (18 equal monthly payments at the end of every month for a duration of 18 months)

Loan disbursal amount differs by every NBFC. This usually includes pre-deductions (eg: Processing Fees and Pre-EMI Interest) which get deducted from the Approved Loan Disbursal Amount before being credited to the user's account.

The documents needed for the loan application are:

1. Selfie
2. Copy of your Aadhar Card (front and back)
3. Your Pan Card
4. Your bank statement from the last six months
5. One business proof: GST Certificate, Shop Establishment, Udyam Aadhar, etc.

Other documents may be required per regulation and in line with other lending partner's policies.

To process your loan application, we require submitting certain documents, including a selfie, an Aadhaar card, and your Pan Card. Additionally, we will need your bank statement for the past six months.

Please write to us at customercare@mahila.money, and we will help you upload your document.

If you have a low credit score, you might need to do a better job of paying back the money you borrowed before, like for a loan or credit card. But that's okay! You can make your payments on time going forward to improve your credit score. And if you haven't borrowed money before, that's fine too - it's a chance to start building a good record of paying back what you owe. Having a good credit score is essential because it can help you get better loan options and interest rates in the future. It's always a good idea to make your payments on time.

Auto-debit or eNACH is a way to automatically pay your loan instalments on a specific date from your bank account. You permit the loan company to deduct the money from your account. If you don't have enough money, you may be penalised by both your bank and the loan company.

Being an active Mahila Money community member gives you many privileges. The most important being your credibility. Based on this credibility and trust you've gathered, you can apply for a loan 'apne dum pe' without needing any guarantor or security collateral up to INR 25,00,000.

We understand that getting your loan application rejected can be disappointing, but don't worry! There are many reasons why this might happen, such as not having enough money in your bank account or having an irregular or insufficient income. You may have missed payments on previous loans or credit cards or simultaneously applied for too many loans.
However, there are ways you can improve your chances of getting approved for a loan in the future. By making more digital transactions, paying your loans and credit cards on time, making sure your monthly loan payments don't exceed 35-50% of your income, providing proof of your income, and keeping a good balance in your bank account, you can increase your chances of getting approved for a loan.
If you want to get tips on increasing your chances of getting a loan, please join our growing Mahila Money community. We're here to support you and offer resources to help you improve your chances of getting approved for a loan.

Having a high credit score is crucial because it shows that you're responsible with your money and have a history of paying your loans and EMIs on time. Lenders are more likely to approve your loan application when you have a high credit score. So, keeping your credit score high is essential by paying your bills on time and avoiding late payments. Remember, a high credit score can help you get better loan deals and financial opportunities in the future, so it's worth the effort to maintain a good score!

You can take a loan from Mahila Money for business purposes only. This means you can use the loan to build and expand your business. However, it's essential to have a clear repayment plan and ensure you can pay it back on time. We encourage you to think carefully about how you will repay the loan before applying.

You can trust us to keep your bank details and documents safe, and we urge you to share the same over email or on the app. At Mahila Money, we take data security seriously and keep all your information confidential. You can feel confident knowing that your data is in safe hands. For more information about our privacy policy, visit our website or contact us anytime.

Once your loan application is approved and processed, the funds will be transferred to your bank account - shared on the loan application form.

Sure. If you've taken a loan and need advice on managing/utilising the money effectively, we can help. Reach out to us at 080-95171600 or customercare@mahila.money
While we guide you and offer advice in the process, you understand that the ultimate decision to act upon the advice is yours alone and that Mahila Money will not be liable for your final action.

Our team will contact you on call if we need help with the loan application or the submitted documents and share the next steps.

You can reapply after 120 days of your loan rejection unless advised otherwise.

We regret to inform you that we do not offer loans for personal purposes such as vacations or buying jewellery. Our focus is to support women in achieving financial growth and independence. We recommend you consider applying for a loan exclusively for business setup or expansion.

You must provide us with your most recent bank statements and other documents as advised by our team. Depending on the purpose of your loan, we may require business-related documents/proofs and a very clear understanding of your next steps. Once that is obtained, we can move ahead to the next steps.

For any confusion regarding your loan status, check the Mahila Money app. Click on your profile to check the status of your loan.
If you still have questions or concerns, don't hesitate to contact us for further assistance. You can contact us via Email at customercare@mahila.money, WhatsApp at 9810198994, or Phone at 080-95171600.

Please do not make a post in the community regarding your application for a Mahila Money Financial Product like a 'Loan'. For any such query, contact Mahila Success Team at customercare@mahila.money. Mahila Money can remove these posts if they appear in the community.

Broken Period Interest (BPI) is a charge that is added to your loan if the time between when you receive the loan and when you make your first payment is more than 31 days. For example, if you receive your loan on February 10th, but your first payment isn't due until April 5th, you may be charged BPI for that time period. This charge is calculated and deducted upfront.

An event is a live session hosted on Mahila Money's app. From time to time, Mahila Money will invite women from across all industries to share their experiences and answer questions of our community members attending the session.

Our sessions are free for all Mahila Money members to attend through the app. You can also save the event for a reminder if you are interested.

There are several ways to attend an event.

1. You can search for an event while it is live on app and click on "join".
2. You can save the event that you want to join by clicking on "interested" and when the event is approaching you will find a link to attend event in your Profile

Please re-open Mahila Money's app and if the event is still live, you will find it's post on the very top of the community page. You can simply click on the post and join again.

You can ask a question in event by Clicking on "More" on the bottom panel of your event screen. In the menu that opens up you will find a "Chat" option. You can use this space to post questions and interact with the speakers

Our team records all the sessions and may take up to a week to post the event in the "past events" section that can be found through your profile.

It may take up to a week to post a completed event in the "past events" section that can be found through your profile.

Currently, you can not set up an event. However, as we release updates in the app you will be able to have your own small group video chats :)

We do not recommend that you change your phone number as this may be linked to your financial products. However, if it is truely necessary get in touch with us at customercare@mahila.money.

We do not recommend that you change your phone number as this may be linked to your financial products. However, if it is truely necessary get in touch with us at customercare@mahila.money

Please write to us at customercare@mahila.money to have your account closed.

By sharing your location, Mahila Money will be able to help you pre-fill your application for any financial services like loans and bank accounts among others. We will also be able to recommend the content based on the location shared.

Mahila Money Pin is a secure pin used to protect all of your financial data. We require you to set up this pin the first time you start using any product under the Bank section. After that, we will ask you to re-enter this pin to authenticate yourself every 7 days.

To reset your Mahila Money pin click "Forgot pin?" You will get directed to "Enter OTP" screen. Once you have verified your OTP you will be allowed to reset your pin.

For any grievances or disputes please reach out to the Mahila Money Grievance Officer at:
Nipun Parikh
Mahila Money Pte. Ltd.
E-mail ID: - grievance.officer@mahila.money

If you have taken a loan from Ekagrata Finance Private Limited (via the Mahila Money platform) you can also reach out to the Ekagrata Finance Grievance Officer at:
Mrs. Asha Daniel
Ekagrata Finance Private Limited
Address:- Nova Miller, 333. Thimmiah Road, Vasanth Nagar, Bangalore – 560052
Email:- grievance@ekagratafinance.com
Contact No:- 080-47185299
Website:- https://www.ekagratafinance.com

If you have taken a loan from Indiumplus Financial Services Pvt Ltd (via the Mahila Money platform) you can also reach out to the Indum's Grievance Officer at:
Mr. KE Narayanan
DMI Finance Private Limited
Address:- Workved, Trade World, D Wing, 4th Floor, Kamala Mills, Senapati Bapat Road, Lower Parel, Mumbai 400013
Email:- narayanan@indiumfinance.com
Contact No:- 8657963901
Website:- https://www.indiumfinance.com

If you have taken a loan from DMI Finance Pvt Ltd (via the Mahila Money platform) you can also reach out to the DMI Finance Grievance Officer at:
Mr. Ashish Sarin
Designation:- Senior Vice President - Customer Success
Indiumplus Financial Services Pvt Ltd
Address:- Express Building, 3rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi-110002
Email:- head.services@dmifinance.in / grievance@dmifinance.in
Contact No:- 011-41204444
Loan Undertaking:- https://www.dmifinance.in/pdf/Loan-Application-Undertaking.pdf
Grievance Redressal:- https://www.dmifinance.in/grievance-redressal.php

If you have any questions or would like to learn more, please don’t hesitate to contact us
Whatsapp us: +919810198944
Call us: +918095171600
To connect on email, please write to customercare@gmail.com

Yes, we have customer support in Hindi, Marathi, Bengali, Telugu and Kannad. If you speak another language, feel free to reach out to us at customercare@mahila.money, and we will find the right person to assist.

From your registered email ID, share an FIR copy of your lost phone at support@mahila.money.If you did not register your email ID, please include a copy of your Aadhar Card to rule out any fraudulent act by someone else.

As Mahila Money no longer supports the prepaid card program we request you to reach out to Transcorp at 7597182222 or cards@transcorpint.com with your concerns. If you need to get a refund of your remaining balance drop us an email from your registered email id mentioning the mobile number used to open card at customercare@mahila.money and we will help you with getting your money at the earliest.

Please write to us at customercare@mahila.money, mentioning the details of the suspicious transaction - the date, time, amount and transaction type (e.g. loan repayment or Mahila Money card debit etc.)
Our team will immediately investigate and help resolve the query within 7 days from the reporting of the transaction.